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Terms and Conditions

Terms and Conditions for buying from Helen Russell Creations

Please have a good, careful read of these Terms and Conditions before using this website. If you have any questions you can email helen@helenrussellcreations.com

We may, from time to time change our Terms and Conditions by updating this page. Please keep an eye on this document as using this website indicates your acceptance of our Terms and Conditions

About Helen Russell Creations

The website www.helenrussellcreations.com is owned and operated by:

 

Helen Russell Creations

The Barn

The Craggs Country Business Park

New Road

Cragg Vale

Hebden Bridge

West Yorkshire

HX7 5TT

UK

Email: helen@helenrussellcreations.com

M: 07889 272 524

 

If you need to contact us please use the details above

Helen Russell Creations provide contemporary ceramics, illustration, surface pattern design, homeware and special commissions to mark moments of celebration.

All products are designed by Helen and are either made in the studio by Helen or are produced for Helen Russell Creations by carefully selected UK companies.

Copyright and Trademark

The Blob Bird motif and Helen Russell Creations name are registered as a UK trademark. Copyright is the design, text, graphics and photographs contained within the website and is held by Helen Russell. If you want to reproduce any part of the website, or use any of our photographs then please contact us first.

Placing an order

When you place an order with us you are making an offer to buy our goods. We will send you an email to confirm that we have received your order.

In the unlikely event that we have made a pricing mistake, or that an element of the design has been changed (due to materials availability etc.) we will advise you of this. A contract between us will not be made until we have a written/email agreement that the changes are acceptable. If you decide not to go ahead with the order because of the changes there will be no contract between us and we will issue a refund.

Product descriptions on the website outline generic materials used and approximate item size. Due to the handmade nature of the products, there will be variations in the size of the products and the materials used. For example, we use lots of different sustainable wood sources. We will try where possible to meet your needs in terms of wood colour and grain but we cannot guarantee exact replications of pieces shown on the website.

Images of objects on the website/in promotional materials are for illustrative purposes only. Your goods may vary slightly from the image shown as the pieces are either originals or use making processes that encourage slight variations in outcome to help keep the items unique!

We have made every effort to accurately display the colour of our products through our website and in our promotional materials. However, please be aware that differences in monitor display settings are possible and that printed products also have variables.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Buying through us is covered by English law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Personalised commissions are not eligible for a refund or cancellation once started or complete.

Data protection

The information we gather through cookies on this website is ONLY used to help us see what you do and don’t like and which pages are visited the most. We will not pass your details on to any other company or individual. If you share your email with us it will only be used to send newsletter or special offers from Helen Russell Creations

 

Thank you for choosing to buy from Helen Russell Creations!